Exchanges and Returns
What is the deadline for exchange or return?
You can request an exchange or return within 7 calendar days after receiving your order.
How does the first exchange work?
The first exchange is free .
You send the product through the Post Office and we refund the shipping cost via Pix or transfer.
The item must be unused, unwashed and with the tag.
How do I return a product?
You have up to 7 calendar days after receipt to return it.
The process is simple: send the product through the post office, and we will refund the order amount + shipping as soon as we receive proof of shipping.
What if the product is defective?
Send us photos to trocas@niyaswim.com.br .
We will analyze it within 48 business hours and, if the defect is confirmed, we will refund the amount and cover the shipping costs.
Can I exchange outside the 7-day period?
Yes, your request will be carefully reviewed.
Once approved, you can exchange or return the item — but in this case, shipping is at your expense.
About our pieces
How do I wash and maintain my NIYA pieces?
• Always wash by hand with mild soap
• Do not soak
• Dry in the shade, in a ventilated place
• Avoid friction with rough surfaces or abrasive products
• Textured fabrics require extra care: do not rub or twist
Are the pieces sustainable?
With pride, yes.
All our beach fabrics are biodegradable . We produce them with less water consumption and a reduced impact on the environment.
Do the pieces have sun protection?
Yes! All bikinis have UV 50+ protection .
Is the modeling small?
Our pieces were designed to be comfortable to wear, respecting a woman's natural body.
Consult our sizing guide to ensure the ideal fit.
