Hey, Free Spirit!

Request your exchange or refund. Click here! If you have any questions, please contact us. trocas@niyaswim.com.br or via WhatsApp .

- The deadline for requesting an exchange is 7 (seven) calendar days from the date of receipt of the product. In the case of a return, the deadline is 7 calendar days from the date of receipt of your order.

Article 49. The consumer may withdraw from the contract within 7 days from the date of its signature or the receipt of the product or service, whenever the contracting for the supply of products and services occurs outside the commercial establishment, especially by telephone or at home.

First Exchange:

- Within 7 days of receiving the product, the customer can exchange the item free of charge. The customer must go to the post office to send the product and will receive the shipping cost reimbursed via Pix or Bank Transfer. There must be no indication of use, washing, or modification. The customer must request the exchange via the email address mentioned above and must confirm that the replacement product is available in stock. The exchanged item will be sent from stock as soon as we receive proof of shipment from the customer.

Returns:

- Within 7 consecutive days of payment approval, the customer can return the order free of charge. The customer must go to the post office to send the product and will receive a refund for the shipping and product costs via Pix or Bank Transfer. There must be no indication of use, washing, or modification. The customer must request the return via the email address mentioned above. The refund will be processed as soon as we receive proof of shipment from the customer.

Exchanges or returns due to defective parts outside of the specified timeframe:

- Send photos to the email address mentioned above. Upon approval of the analysis (which will be completed within 48 hours), the brand will cover the shipping costs and issue a refund for the order.

Exchanges or returns of items within the deadline:

- In case of exchanges or returns for other reasons (to be analyzed as size exchange or change of mind):

After the exchange or return request is approved, the customer can proceed with the process without any problems. Please note that the customer is exempt from shipping costs only within 7 calendar days of receiving the order in question. The customer must go to the post office to send the product.

All requests will be reviewed within 48 hours.